EON Online Store

Tax Information

We are required by law to collect sales tax for merchandise shipped to destinations within Ohio. “Destination” based rates are calculated using the address and zip code where the order will be delivered. The taxes are automatically figured when orders are placed online.

Shipping

Orders may be placed online, by phone, fax or mail and are processed and shipped via UPS within 24 hours of acceptance and approval by us (allowing for weekends and holidays). We recognize the shipping charges can be extremely high, as the quality of materials used in manufacturing makes them heavy. We make every attempt to give the best possible shipping charge, however, we will not compromise the quality of materials in an attempt to reduce the overall weight of the markers. We do not add any additional charges to the shipping rate calculated. You may choose the shipping method that is the most convenient for you.

When you receive your order, please check the invoice at once. If there is reason to communicate with you we will do so on the invoice. Unpack your order carefully so that small items are not thrown away with the packing newspaper. All orders are packed carefully and are double checked before they are shipped, but we are human and once in a great while something gets missed. Errors must be reported to us within ten days of receiving the order to be corrected.

For orders placed ONLINE

1. We have linked our web site to calculate the exact shipping charge and sales tax for the order being shipped.
2. Please complete as much information as requested to allow us to provide the very best service to you.
3. Let us know any additional information concerning your order by adding text to the “comments” form.
4. All information obtained is secure and confidential. See our privacy policy for additional information.

For orders placed by PHONE or FAX

1. Our phones are answered Monday through Saturday, 8:00 a.m. to 4:00 p.m., Ohio time.
2. After business hours orders may be safely left on the answering machine, using our secure telephone mailbox service.
3. Orders placed prior to our daily UPS scheduled pick-up will ship immediately the same day.
4. Shipping charges are based on the EXACT weight of the order being shipped and we can quote that amount for you.

For orders placed using by MAIL or FAX, using our print ORDER FORM

1. A payment must be included with the order. We accept checks, money orders or valid credit cards.
2. Be sure the order form you use is for the current year. Orders with outdated prices may be returned to you or delayed while contacting you.
3. Fill in the top of the order form with an adequate street or road address. We cannot rely on the address on a check for the “ship to” information.
4. Orders will be processed on the same day as received.
5. Shipping charges on the order form are SET amounts for standard order quantities to various zip codes.

We’d be happy to quote the exact amount for your order if you contact us. See the section below the shipping chart on the order form for more information.

Checking the Status of Your Order

We will email you a confirmation number and the tracking information for the shipment of the order. Please keep your confirmation number. You will need it in the event you wish to cancel or check the status of your order. Use the link on the email from UPS to track the delivery of your order. Contact us if you have not received your order in a timely manner and we will track all information for you.

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 419-533-4961. If your order has already been shipped we will be unable to cancel it.

All orders are packed carefully and are double checked before they are shipped, but we are human and once in a great while something gets missed. Errors must be reported to us within ten days of receiving the order to be corrected.

How to Return Merchandise

Every order receives our individual attention to detail. If you should need to exchange or return your order - please follow these easy steps:

1. Contact us to let us know
3. Enclose the invoice and any other related correspondence with the markers you are returning
4. Repack markers in the original packing materials whenever possible
5. Please send your return, securely wrapped, prepaid and insured via United States Postal Service or UPS to:
   

   EON Industries, Inc.
   107 West Maple Street
   P.O. Box 11
   Liberty Center, OH 43532

Adjustments to Charges

There are many variables to the orders we process. If there is correction to be made and you have overpaid by more than $2.00 a refund will be included with the order. See the invoice inside the carton for any correspondence from us. An overpayment of less than $2.00 will be placed into our donation fund which is used for annual contributions to our American Cancer Society local “Relay for Life” and our community Caring Cupboard.

Satisfaction Guarantee

Customer satisfaction is a priority for us. If you have any concerns about our markers or your order, you can contact us at any time via our contact form. We use the highest quality of materials to manufacture our markers, however, conditions is some gardens will affect the durability of the wire and/or zinc. Areas with high pH levels in the soil, air pollution, acid rain, extreme temperatures, and gardeners who use chemicals in and around the markers, may experience a change in the wire and/or zinc. See the Marking the Labels section of this web site. Since we cannot control weather or garden environments, we cannot in any way guarantee any marking device used on the labels of our markers.

Other Questions Regarding Your Order

See the Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.